FAQs
If you can’t find the answer to your question, please contact us for personalized support. We will respond to your inquiry within 24 working hours.
Product & Customization
For standard sensors and industrial control accessories, our MOQ is 10 units. For OEM/ODM customized products, MOQ varies based on specifications; please contact us for detailed requirements.
Yes. We provide full OEM/ODM support, including custom labeling, packaging, parameter adjustments, and design modifications to meet your project-specific needs.
Our core products comply with CE, RoHS, and ISO 9001 standards. Additional certifications such as UL, ATEX, or CSA can be arranged upon request.
Pricing & Quotation
You can click the “GET A QUOTE” button on our website, or contact us directly via email/phone. Please provide product specifications, quantity, and delivery requirements for an accurate quote.
Yes. We offer volume-based discounts for large orders. Contact our sales team with your order details to discuss customized pricing.
Lead Time & Delivery
Standard products usually ship within 3-7 working days. Custom or large orders take 15-30 working days, depending on specifications and quantity.
Yes. We support worldwide shipping via air, sea, or express courier (DHL, FedEx, UPS). We handle customs documentation and export procedures for hassle-free delivery.
Technical & After-Sales Support
Yes. Our engineering team provides installation guides, integration support, and troubleshooting assistance via email, phone, or video call.
If you receive defective products, please contact us within 7 working days of delivery. We offer replacement, repair, or refund solutions based on the issue, subject to our warranty policy.
Order & Payment
We accept T/T (bank transfer), L/C, PayPal, and other secure payment methods. Terms can be discussed for long-term cooperation.
Can't Find Answer? Ask Us
If you can’t find the answer to your question, please fill out the form below. We will respond to your inquiry via email within 24 working hours.